Types of personal information we collect and how
Classic Africana only collects personal information necessary to help us offer goods or services to you to allow you to enjoy the full range of our services. This information includes name, address, telephone number and email address.
We collect personal information directly from you if you buy something from us, if you subscribe to our newsletter(s), sign up for an account with us, or if you enter any of our competitions and very occasionally via 3rd Party Suppliers. In other instances, we may collect personal information directly from you when you contact us (for example, when you make a telephone enquiry) and when you use our Web Site, by using cookies, recording your IP address and other statistical methods.
Personal information that may be collect via a 3rd Party is information that you have opted in to share with us. For example if you choose to login to our website using a third party login service such as “login with Facebook” then you opt in to share your basic information with us. This basic information includes your name, e-mail address, gender and date of birth
We will use our best endeavours to store and protect your personal information securely using SSL encryption.
How we use your personal information
Generally, we will only use your personal information to provide you the product or service that you have requested. More specifically, your personal information will be used to:
- Give you access to our website to allow you to view the product range that we have
- Communicate with you to verify and facilitate your order(s)
- Arrange delivery of the item(s) ordered by you
- Respond to your enquiries and to do the things you have asked us to do
- Take payment for the item(s) you have purchased
- Keep you informed of changes to product ranges or special offers available.
- Generally examine how our customers use and access our websites and services
- Look at aggregated usage statistics, saved items that are in your basket and provide other personalized features throughout your time on our site.
- Cookies are small pieces of information stored in a browser-related file on your computer's hard drive when you use our Web site. We use information collect from cookies to improve our websites and our member experience. We also use them to deliver information and fresh content specific to your interests.
Links to third parties sites
Classic Africana website contains Links to third parties sites. These third party sites are not under the control of Classic Africana. Please ensure that you visit the privacy policies of those third party websites to be aware of their policy on the handling of personal information.
Who we disclosed your information to
We may disclose your personal information internally for internal purposes of:
- facilitating the delivery your purchased product(s) to you
- contacting you regarding a specific order you have made
- responding to any request by you made to be contacted by us
We also may disclose your information to overseas entities or contractors who we engage in order to send you goods. These entities or contractors are likely to be located in countries such as Kenya and other African regions.
Our logistics and billing partners
We may disclose your personal information to our logistics partners so that they can deliver the products you buy to the address you have given us. This would generally include the delivery address, recipient's name and contact details if necessary
Some of your personal information will also be disclosed to our billing partners in order to ensure that your payment is processed smoothly.
Federal or State police authorities
If required to do so by law, in cases of fraud and where any threats are made against any of our employees, Classic Africana or the general public, we may disclose your personal information to the relevant authority.
Managing your membership and personal information
You have the right to access the personal information that Classic Africana holds about you. You may amend, correct or update this personal information at any time. If you would like to access any of the personal information we have about you please contact us at email@example.com or via our Contact Us page
If you would like to unsubscribe from receiving any of our commercial electronic messages, such as an email, sent to you by us please visit the My Account section. Your request to unsubscribe will be actioned promptly.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
Classic Africana uses PayPal, to provide a secure environment for the authorisation of credit card and charge card transactions. Confidential information including card details are encrypted using SSL 128-bit encryption technology. 128 Bit SSL encryption is the industry standard encryption technology. To tell if the information you're entering is secure, look at the address bar in your browser. If the URL starts with https://, you're on a secure page.
If you need to make a complaint about a breach of the Australian Privacy Principles, please contact us via our contact us page, email us via firstname.lastname@example.org. Once we receive your complaint, we will endeavour to respond to it within a reasonable period of time. If you are unhappy with the outcome of your complaint, you can take your complaint to the Office of the Australian Information Commissioner (OAIC). Classic Africana is bound by the National Privacy Principles. Please visit http://www.oaic.gov.au/privacy/privacy-act/national-privacy-principles for more information.
Updates to our information practices
Enjoy your shopping with us.